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Insights

Notes on building software that businesses keep using.

Practical writing on architecture decisions, integrations, CRM design and delivery, from the people doing the work.

What we write about

  • Architecture decisions

    Trade-offs between monoliths and services, build and buy, and custom and platform.

  • CRM and sales systems

    Designing pipelines, permissions and reporting that teams will use.

  • Integrations and data

    Making systems exchange data reliably, and handling it when they do not.

  • Delivery practice

    Scoping, estimating and shipping in small slices.

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