Maintenance and support
Keep your software healthy, patched and improving after launch.
Dependency updates, monitoring, bug fixing and steady feature work for products we built and for software inherited from other teams.
What happens to software nobody looks after
Dependencies age
Unpatched libraries and runtimes accumulate known vulnerabilities and make later upgrades larger.
Problems are found by customers
Without monitoring, errors and slowdowns surface through support tickets.
Knowledge walks out
When the original developers move on, the system becomes a black box.
Small fixes wait in a queue
Without a retained team, minor changes are delayed until they become urgent.
What maintenance covers
Updates and patching
Frameworks, libraries, runtimes and operating-system packages kept current on a schedule.
Monitoring and alerting
Error tracking, uptime and performance checks with defined responses.
Bug fixing
Reproduction, fix, test and release for defects reported by users or found by monitoring.
Performance and cost tuning
Slow queries, heavy pages and oversized infrastructure reviewed and improved.
Backups and recovery
Backup configuration and restore tests, so recovery is a practised procedure.
Roadmap development
A steady allocation of time for new features and refactoring.
Ways to arrange support
| As-needed | Retained | |
|---|---|---|
| Suits | Stable products with rare changes | Products in active use or growth |
| Response approach | Scheduled when requested | Agreed service expectations |
| Proactive work | Not included | Updates, monitoring and reviews |
| Planning | Per request | Regular roadmap time |
Operational practices we apply
Scheduled dependency review
Known vulnerabilities are checked and updates applied on a regular cycle.
Backups with tested restores
Backups are only counted once a restore has been rehearsed.
Access reviews and secret rotation
Who can reach production, and which keys are active, is reviewed periodically.
Change history
Every release is tracked, reviewed and reversible.
What we support
- Languages
- TypeScript
- JavaScript
- Node.js
- Frameworks
- React
- Next.js
- NestJS
- React Native
- Data and hosting
- PostgreSQL
- Redis
- Nginx
- Managed cloud services
Taking over software built by someone else
Audit
We review code, infrastructure, access, dependencies and documentation, and report what we find.
Stabilise
Backups, monitoring and critical fixes are put in place before any new work.
Document
Missing architecture notes, run books and set-up instructions are written.
Maintain and improve
Regular updates and prioritised improvements begin under an agreed arrangement.
Inherited software you do not fully trust?
Give us read access or a description. We will tell you what condition it is in and what we would do first.
Questions about maintenance
Still have questions? Tell us about your project and we will answer in one business day.
Book a callCan you maintain software you did not build?
Usually yes, after an audit. If the code or infrastructure is in poor shape, we report the risks and agree what to fix first. In rare cases we recommend a rebuild, and we show the reasoning.
What does an arrangement cost?
It depends on system size, risk and how much change you expect. After an audit we propose a fixed monthly scope, with additional work estimated separately.
Do you offer emergency support?
Response expectations are agreed in the support terms for each product. We do not promise round-the-clock cover unless it has been explicitly scoped and staffed.
Can you modernise an old system gradually?
Yes. Replacing a legacy system piece by piece is often safer than a full rewrite. We find seams, move one capability at a time, and keep the system running throughout.
Related services
- Custom software developmentBespoke business software built from your domain rules, with clean architecture, documented APIs and a delivery process you can inspect each week.
- API integrationsReliable integrations between CRMs, ERPs, payments, ads and internal systems with retries, idempotency, monitoring and clear error handling.
- Web developmentCustom websites, operational portals and web applications built on an architecture that fits your business, from content model to deployment.
- SaaS developmentFrom MVP to scalable SaaS: multi-tenancy, subscription billing, teams and roles, usage analytics and the architecture to grow without a rewrite.
Tell us about the software you need maintained
What does it do, who built it, and what worries you? Access details can wait until after we speak.